The Cone of Shame and the Need to Adapt

In the last Louie’s Leadership blog, I shared the episode of Louie, my adopted pup, having surgery to remove a growth on his paw. It was a pretty quick decision, with some uncertainty about what the growth was and how he would handle the recuperation period.

He survived the surgery well, and the growth was a papilloma, a wart. The biggest issue we had was keeping him away from the stitches. Louie is like Houdini; he can get out of any bandage or covering that I put on him to prevent him from chewing on his paw. I was amazed at how many times I found his bandage on the floor somewhere.

LIFE’S ADJUSTMENTS

We came home with a very nice, pliable, see-through cone that was to be placed over his head to keep him from chewing his stitches. I was hesitant to use it because of the look he gave me when I tried to put it on him. First, it was a look of defiance (gee, I’ve never seen that one before), and then he’d look as though I was trying to kill him. And finally, I’d get the puppy dog big brown eyes that captured my heart the very first time I met him.

I attached his collar and slid the cone over his head, stating in a serious, parental tone, “This is for your own good, buddy.” He hated it! And he was mad at me. He decided the best thing he could do was trot out of the room and go to his happy place to look out the window and be away from me. Except he ran into the doorframe and stopped. He looked back at me with a look of “Are you kidding me?” Then he set himself back on track, maneuvered the cone to clear the doorframe, and walked out of the room.

Next, he hit the doorframe going into the room with a view. Again, he stopped, looked back at me, and shook his head. Again, he set himself back on track and maneuvered the cone so he could walk into the room, clearing the doorframe. I could hear him trying to jump up on the seat to look out the window, but because the cone got in the way, he fell back down. He tried again, missed again, and fell back down.

I resisted the urge to jump in and help. I knew he could do it; he just needed to adjust himself a bit to clear the seat. And so he did, finally, and then positioned himself as close to the window as possible so that everyone could see him and would feel sorry for him. And they did.

LESSONS LEARNED

I learned a few valuable leadership lessons thanks to the cone of shame:

  • As tough as it was for him to wear, it helped in the healing process.
  • In order to achieve a goal (look out the window), he had to make several adjustments and think outside the “cone.”
  • As a leader, you can’t always jump in to rescue someone. They have to learn things for themselves, as tough as it is to watch them fall.
  • Louie learned a few new things; like how to eat his food with the cone, even though he looked like a vacuum cleaner as he leaned over his bowl and inhaled.
  • He figured out pretty quickly that he was good at tipping the water bowl over.
  • There was no need for me to walk around calling the contraption on his head the cone of shame. Well, actually, that’s a lie—he hated it and no doubt, was ashamed to wear it!
  • The less opportunity he had to bother his stitches, the faster he healed and the longer the cone stayed off. For Louie, this meant that he felt better, and was back to taking walks and playing with his pals.

Louie soaked in the attention for as long as he could. As time passed and his stitches were removed, I realized the overarching lesson of this entire experience. While we must take time to heal from some of life’s tough lessons, deep down inside, we know we can adjust and adapt. And in that perseverance, we may actually learn to enjoy life more.

 

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Thank you, Eastside Rotary, for inviting us to speak to your fabulous members!

 

Every year, March 20, we celebrate Louie! While we’re not sure of his actual birthday, we decided the first day of spring was a perfect day to celebrate his new life! Louie is somewhere between 5-6 years of age. Celebrate with us and wish this little guy a happy birthday! Thank you!

 

 

Relax, Lou! There Are Plenty Of Moles To Go Around.

For some reason, this winter has made the ground in our neighborhood very susceptible to moles. You can’t walk in a grassy area without walking over a tunnel dug underground by a mole. And of course, Louie, my adopted pup, is keenly aware of his nemeses lurking just under the surface everywhere he steps.

As we were enjoying one of the unseasonably warm days recently, I noticed Louie had a little extra spring in his step. He was ready to pounce at any given time to expose a mole—or several, if need be. After all, this is what he was created for, and it was his duty to rid our community of as many moles as he could. His fans were counting on him to fulfill his calling.

And pounce he did—several times, in fact—and chased away one or two of the little critters. As we got closer to our home, he found a mound that was especially inviting. He dug and dug and snorted and pulled away clumps of grass with his mouth, and nothing was going to stop him from his responsibility.

Then along came Louie’s friend, Mick—his Goldendoodle pal from across the street. Louie pulled his head out of the dirt and ran over to play with Mick. Then Mac came along, and the three of them jumped and played; it seemed the role of the mighty mole hunter was all but forgotten. That is until Mick got a little too close to the molehill and Louie gave him a firm warning. “That’s MY molehill, buddy,” Louie seemed to snarl. Then Mac stepped a little too close to the molehill, and Louie had all he could take. He made it clear he did not want anyone stepping any closer to the molehill because he had put so much work into digging that hole and possibly finding his treasure.

The humans laughed and shrugged it off as one of his many quirky behaviors. Once Mick and Mac left, Louie went back to digging, clearly not willing to share the findings, should any be uncovered.

As I pulled him away to finish our walk, I shook my head at how possessive and territorial he can be sometimes. I mean, to snarl at his friends just because they were a little too close to the molehill he was working on so diligently? And yet, this gave me great pause. Isn’t that just like us regarding our businesses?

Many people in business today are no different than Louie. They safeguard their information like a child who wraps his arms around his dinner plate making sure no one in the family has an opportunity to steal his food. I do understand the delicate balance of sharing and yet maintaining the quality of intellectual property, but many people, especially in the business-consulting circle, believe they have the market cornered when it comes to their particular information and design.

I have great news! There is nothing new under the sun, and there is plenty of business to go around. While cooperation is essential for teams within organizations, how well do you collaborate with other businesses? I have been blessed with excellent collaborative partnerships throughout the years and have found that working together is much better than competing against one another (I know, competition is good to a certain point).

What I have learned through collaboration is the following:

  1. I have strengths and skill sets others may not have and vice versa. Combined, we make a strong team and will work on one or two projects together to test the water.
  2. I have business contacts others may not have and vice versa. We don’t need to share every contact, but we may find some in common and others that we may simply provide an introduction to.
  3. I learn so much more and provide such a greater service to my clients from brainstorming with others who are also in the same business I am in.

I’ve enjoyed learning from the best: Lynne Ruhl (Perfect10 Corporate Cultures), T. D. Hughes (former CEO and chair of the board of LaRosa’s), Bob Pautke (LEAD Clermont and SOAR Consultancy) and Ken Blanchard (author of The One Minute Manager).

I am still in partnership with The Ken Blanchard Companies and enjoy maintaining a connection with Ken and meeting with Michelle Shone (business development agent, The Ken Blanchard Companies) on a regular basis. I learned a valuable lesson from Ken many years ago. When he shares the wisdom he’s learned from someone else, he always gives that person credit and honors his or her name and calling in life by doing so. He has done this for the 18 years I have known him, and he still does it today.

I know all too many people who take credit for work, material, and ideas they had nothing to do with bringing to fruition. Yet, they never give people the proper credit and are perfectly happy with allowing people to believe they are the originators. This is stealing, not collaboration. And it fosters a sense of insecurity and negative response, exactly the way Louie behaved.

Although it would have taken me awhile to get Louie to understand that had Mick and Mac joined in the hunt for the mole, the three of them might have been successful in finding one or two moles. Instead, we have a big hole in the ground, a very messy dog, and no mole.

Look for ways to collaborate with others, even those who may seem to be fishing in the same pond as you. It will foster a sense of cooperation and accomplishment—and you may learn a thing or two. Just remember to give proper credit where credit is due.

 

I could not resist adding a few pictures of my favorite girls with their hero, Fiona the Hippo

 

Which Are You? Tyrant or Servant Leader?

I’ve noticed Louie has an odd habit when we walk. He walks on the street curb like he is walking on a balance beam. And he’s quite good! In fact, many times he will run on the curb and not miss a beat. I joked with our trainer, Zig, sometime back that we should get Louie into agility training. Zig kindly reminded me that Louie would need more obedience training before he could handle an agility class.

It was wise advice, but curiosity got the better of me. I looked into a place that has an easy-to-use obstacle course where dogs chase a lead through tunnels and over bars, and they don’t need prior training. So my granddaughter, Evi, joined Louie and I as we checked out this fun adventure.

It was evident from the start that Louie would have nothing to do with chasing a silly lead on a wire aimed at getting him to jump or run. I’m sure if the lead had a treat on it, he might have been persuaded, but that was not part of the plan. So Evi jumped into the ring and started running with him, and the two of them had a blast. That lasted one cycle until his attention went elsewhere. Evi tried to get him to chase her, but Louie was done. He clearly was not going to jump through any more hoops and in fact, desperately tried to find a way to escape.

And escape he did. He found a small opening in the fence and took off running through the outside area that didn’t appear to be enclosed. My trainer told me never to chase Louie if he gets loose because he’ll think it’s a game. But I was afraid of what could happen if he ran into the busy street. As Louie’s ears flapped in the wind and his tongue hung out to the side, the chase was on. I jumped over a small fence and ran at high speed to tackle him and bring him safely back into the ring. I did all this while yelling at Evi to stay put because I didn’t want to worry about her as well. But she was too enthralled by the sight of my running and jumping that she wasn’t going anywhere.

As we were driving home, I asked Louie, “Why do you run away from us? Do you realize if you run away I will not be behind you? You’ll be lost! Don’t you remember what it was like being on the streets all alone?” Evi chimed in with a sad face, “Yeah, Louie, that was scary. Don’t ever do that again!” I smiled as I looked at my pup through the rearview mirror, his tongue still hanging out and a big smile on his face as though he had achieved a major accomplishment. But I said, “I can’t blame you, Lou! I don’t like to jump through hoops either.” Louie sat regally staring out the window as we drove in silence toward home.

As I reflected on that incident, I realized that Louie was not going to jump through hoops or run around a path and, like most humans, he looked for the quickest escape route. I was reminded of an organization I once worked with that was one of the most toxic cultures I had ever experienced because the leader expected the employees to jump through hoops on a continual basis. What made it so toxic was that the image portrayed to the public was completely different than that of the actual culture. Every employee walked on eggshells out of fear of the employer, and they knew that if they spoke the truth, they could be out of a job.

Over the years, I have witnessed and heard about many toxic workplaces. How do you know when a culture is toxic and a leader is self-serving? It is not so easy to determine just by observing. It takes experiencing the culture and often, by the time the determination is made, the damage is done. But here are some signs:

  • People are afraid to be themselves, and honest conversations are a rarity.
  • The leader works hard at displaying a perfect image outside the organization and “talks” about how great the culture is.
  • There is a revolving door of employees (Turnover numbers can be masked).
  • There is a pattern of disgruntled employees and broken relationships.
  • The team picture changes every year because the team is totally different every year.
  • When employees leave, relationships end (heaven forbid should the outside world truly know what’s going on inside)
  • Employees are nervous and stop trying to please the leader because they know nothing ever will.
  • Words of affirmation are rarely given.
  • The leader only shares stories that cast him or her in a positive light.
  • There are small blips of successes here and there, but overall, growth is stagnant.
  • They cultivate an image to hide their insecurities and fears.
  • A self-serving leader reads this list and says, “Thank goodness I’m nothing like that.”
  • The servant leader reads this list and says, “But for the grace of God, there go I!”

I could go on, but I’m sure you get the picture. Many wonderful leaders have a servant’s heart and care more for others than themselves. And because they are servant leaders, their businesses continue to enjoy sustainable growth, and employees are recognized for their part in the success. Their employees enjoy going to work in the morning instead of getting that knotted feeling every Sunday evening because of what they have to face on Monday. The best servant leaders are those who have removed their egos, are authentic and focused on others. Be intentional about being a servant leader.

As for Louie…well, we’ll work on his agility and obedience training!

Re-establishing Who’s Alpha–And It’s Not Louie

Louie has slipped back into some of his old bad behaviors. He does not want any other dog to enter into our home. And he’s not too fond of humans walking in either, but he tolerates them. This behavior is displayed only in my home and it wears on me.

But then it occurred to me. I have been lax in my being a consistent Alpha to Louie. You see, 90% of the time, Louie is a very well-behaved dog, and he minds well. And for this reason, I have let some little bad behaviors slip through the crack. This creates a chain effect of Louie thinking he can get by with those bad behaviors; getting on the furniture, getting into the trash, getting on the beds. Because he sometimes gets by with that behavior and other times not, this causes confusion for Louie. And when he’s confused, he operates in fear. It’s my fault that Louie is confused and feels the need to be territorial and protective.

One of the toughest principles for me to grasp over the years since Louie first came to live with me was how to be the Alpha in Louie’s “pack,” and my trainer was clear that I was a weak Alpha. My lack of strong leadership confused Louie, forcing him into the position of having to step up and lead, and that issue still exists today.

Before Louie and I found each other, I never gave much thought to asserting my role as Alpha Dog. Consequently, my dogs assumed that role, and I let them. It didn’t seem to matter because they were small and harmless. And by the time I got home after a long day at work, I was tired of being Alpha, so I let them boss me around. But that approach doesn’t work for Louie, and it does not work for people

There is so much that goes into being a good Alpha; being consistent, providing safety, setting appropriate boundaries, giving genuine and abundant praise, and offering a necessary correction. Again, all of those things must be rooted in trust and undergirded by love.

I remember back four years ago when the trainer first met us, Louie behaved very badly, and I was at my wit’s end. The trainer described my body language as defeated. Louie responded to this with fear and confusion. The words that moved me off the dime were, “I’ve seen you do leadership seminars, now you’ve got to do what you do in those workshops. Exude confidence. He needs reassurance that you know what you’re doing.”

Really? For my dog? I had made the common mistake of assuming that he would instinctively know that I’m the boss – simply because I’m the human, I’m larger than he, and I think more “knowledgeable.” The trainer taught me that it is about my level of confidence in where I’m going and what needs to be accomplished. That confidence is in knowing what’s best for Louie, giving him firm direction, and drawing out his very best behavior.

As leaders, our assumptions about others and situations around us unintentionally confuse our team. We have expectations that are not always clearly communicated, and then when not met, cause disappointment on our part and confusion on the part of others. Ken Blanchard often refers to this as seagull management, meaning a manager who only interacts with employees when a problem arises. This style of leadership involves hasty decisions about things of which they have little understanding, resulting in messy situations for others to clean up.

Being a strong leader is about so much more than claiming an impressive title, wearing expensive clothes and appearing important. It is about:

  • Owning the leadership role we’ve been given
  • Resisting the urge to react out of our own fears and insecurities
  • Addressing problems before we lose our cool
  • Effectively communicating the vision and seeking to understand our team

Dogs and people need a humble leader, not a bossy dictator. I’ve committed to leading with intentionality, clear vision and goals. I encourage you to do the same – whether you’re leading canines or humans.

I am happy to say I have assumed my role as Alpha of the house. Louie needs and desires my approval much more than he wants to be alpha, and consequently, Louie is a much happier pup. I’ve had to wrestle him to the ground once or twice to make him understand submission, a method I do NOT recommend for your team. But it is clear that he understands and appreciates my love and leadership. And I now know the value of being consistent in my leadership role.

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Leadership Training Doesn’t Work

Louie and I were walking down the street toward our home. A neighbor was getting into her car and stopped to stare at Louie as he proudly pranced by. We exchanged hellos, and she smiled at Lou and said, “He’s such a good boy.” I just laughed and nodded.

He looked at me and I at him, and I thought, “He is a pretty good dog.” But then I continued that conversation in my head: “Well, most of the time. I mean, sometimes, he can be a bit, well, let’s just say mischievous.” Quite honestly, he is a totally different dog than he was during our first few months together.

Louie’s transformation was no accident—I was very intentional in making changes in my life and my leadership style, and it took a lot of work.

THE ONE THING

But the most transformative power in our journey together was my decision to be a loving person and to pour love into little Louie. I saw a significant difference in his behavior a few months into our time together and continue to see today, four years later!

Sadly, the word “love” receives eye rolls and shoulder shrugs. The word gets tossed around frequently these days in every circle that wants to claim it is the most loving. We see countless hateful Facebook posts and counter posts on how we need to love. Over four years ago, in my first Louie’s Leadership Lessons blog post, I took a chance and wrote about showing Lou unconditional love, knowing how the world viewed the “l-word”, especially in the workplace. Yet as we conduct more and more LOUIE speeches and workshops, one thing that is always consistent is the total misunderstanding of the word love.

A few months after my blog post on love, Harvard Business Review published a study demonstrating that employees perform better when they feel loved. The study made a distinction between friendship love and romantic love, mainly that friendship love is based on warmth, affection, and connection rather than passion. The study revealed, “It is the small moments between coworkers—a warm smile, a kind note, a sympathetic ear—day after day, month after month, [Danise’s Note: on a consistent basis] that help create and maintain a strong culture of companion love and the employee satisfaction, productivity, and client satisfaction that comes with it.”

STOP IT AND WHY!

So here’s my challenge to you today: stop training and coaching your staff in hopes of seeing change. Be the leader who genuinely loves! Unless you’re capable of showing authentic love to others, you will most likely cultivate a very toxic culture within your organization, family, and community. Don’t confuse being nice with demonstrating love. They are two different qualities. Love is a heart issue!

On the flip side, my observation has been that bosses who try to manufacture these qualities but demonstrate behavior to the contrary engender fear and mistrust among their employees.

THE HOW

May I be so bold as to take this a step further? I think it is virtually impossible to feel joy or experience peace in your life if you’re incapable of true genuine love. Most of us do not understand love. So let me help you. Here’s the tip of the iceberg of what I’ve been learning over four years of studying and blogging about Louie and love:

  • Love is an alignment of the whole self toward what is good and right.
  • Love must be aimed at and practiced. It takes work; as Martin Luther King, Jr., said, “It takes strength to love.”
  • Love is not turned on and turned off for this person or for that It is consistently who you are.
  • To demonstrate love, be a person possessed by love, so that you can go to an adversary as a loving person rather than going to an adversary and then trying to love that person.
  • Love arises out of a pure heart.
  • Love is directed toward what is good and right from the depths of ourselves, from which actions come.
  • If we take care of the sources of actions, the actions will take care of themselves.
  • Love itself is patient, kind, trustworthy, true; not prideful, doesn’t hold on to grudges and is humble. We are to pursue love, and the rest takes care of itself.
  • Seek what is best and what is true. Truth is sometimes very hard to share and to hear. Yet many times, it is the most loving aspect of a genuine relationship.
  • Love is not something you choose to do but what or who you choose to be.
  • Look for the sources of malice in yourself and focus efforts upon grace to change them.
  • Malice is rooted in how we think of people—as objects—with little understanding of who they are or the difficulties they may have experienced in their lives.
  • Finally, love is the willingness to serve others for the greater good, above our own wants.

There’s no way you can be patient with others, show kindness, have integrity, be faithful to your word, be gentle, or exhibit self-control without love. All of these excellent characteristics are rooted in love. And as leaders, we must be people of love, not just doers of nice things. Check your motives and your hearts.

WHERE TRANSFORMATION TRULY BEGINS

It wasn’t easy for me to show consistent, genuine love to Louie. And it has been even more difficult to show love to people who are unlovable, demanding, or different from me—or those who have disappointed me. But I know what true love is, and I stand amazed that God so loves me! Who am I to withhold that love from people who may need it most?

I chose Louie, difficult personality and all. Granted, we usually do not get to choose those we are commanded to love in the workplace. But people in your space could be transformed because you choose to love them.

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Over the years, I’ve gleaned the above information from the Bible, Lead Like Jesus, Dallas Willard, and The Arbinger Group. My favorite resource on love is the following:

Love never gives up.
Love cares more for others than for self.
Love doesn’t want what it doesn’t have.
Love doesn’t strut,
Doesn’t have a swelled head,
Doesn’t force itself on others,
Isn’t always “me first,”
Doesn’t fly off the handle,
Doesn’t keep score of the sins of others,
Doesn’t revel when others grovel,
Takes pleasure in the flowering of truth,
Puts up with anything,
Trusts God always,
Always looks for the best,
Never looks back,
But keeps going to the end.

Love never dies.

1Corinthians 13:4-10

Leader, Reignite Your Sense of Wonder

Louie hit a rough patch last week. One night shortly after settling into our nightly routine, he became restless. He rarely dances around to signal his need to go outside; when he did so, we made it to the front yard just in the nick of time. He clearly had an upset stomach and was one miserable little pup.

I wasn’t sure how he would fare through the night, but I knew he would let me know if he needed to make a trip outside. Sure enough, at midnight and then again at 1:30 a.m., he woke me up, needing to go out. I was administering the proper foods to settle his digestive system, but I had already decided to call the vet in the morning to get him in as soon as possible.

Then something magical happened. It’s tough to put the words “magical” and “upset stomach” in the same sentence, but that is exactly what took place. While I was thinking through all the practical reasons Louie was sick and slowly trying to coax him back into the house, he stopped and looked far off into the distance. Normally, Louie can become nervous when he’s outside in the dark; he usually wants to head back inside as soon as possible. Our trainer has advised me that I need to walk boldly and with confidence when we’re outside after dark so that Louie will feel safe.

But standing outside at 1:30 in the morning, I had no desire to be the alpha. I just wanted to go back to bed with a hope and a prayer that Louie would be on the mend. At the moment, though, Louie was fixated on something that grabbed his attention; even with a slight tug, he would not move.

Then it happened. Rather than scurrying back to the safety of the house, we stood and took in the magic of a peaceful, quiet night. He slowly looked from the street up to the stars above. I stopped, too, and looked. The sky was beautiful, and the quietness with a few faint nighttime sounds was breathtaking. Louie seemed to marvel at the night sky. I noticed it, too—and it grabbed my heart.

We spent a long moment drinking in the beauty. I looked at my pup, and we both knew it was time to go in. After our midnight reverie, whatever Louie tapped into must have healed his nerves because he settled in for a long, deep sleep. The next day, he woke up without a trace of sickness.

As I type out this message, I am compelled to ponder this thought: when did I lose this sense of wonder? I see it emerge when I play with my grandchildren—when we go off on adventures. But as Louie and I stood together that evening, I realized that it can be easy to mistake wonder for foolishness. In fact, I have to ask myself—is this thought just foolishness?

I so desire to reignite my sense of incredible marvel. For me, this is about more than being creative: it is seeing the beauty and magic in the world all around us—the creation that God breathed life into. It is engaging with a dear friend in deep, heartwarming conversation. It is watching my beautiful niece walk along a peaceful garden path to join her soon-to-be-husband in their outdoor wedding ceremony. It is witnessing the miraculous birth of my grandchildren. It is running outside to catch the ice cream truck as it passes through my neighborhood—and having my brother and his family joining me, which happened just last week. Four adults standing in my driveway eagerly anticipating the thrill of eating ice cream from a truck, unprompted by children!

Admit it—we yearn to be moved by seeing things beyond our physical world filled with horrific news. We all want to feel profoundly alive, to feel like we’re a part of the grander scheme of things for the greater good. Yet many of us have lost this sense of curiosity. Moments that might have taken our breath away from our younger selves now may not move us at all.

If you are a leader in an organization, community, or family, what are ways you could reignite your sense of wonder? Perhaps you feel aware that you’ve lost it, or perhaps you still do experience it. What about those you lead—do you see glimpses of their capacity for awe? The greatest gift you can give to others is to help them navigate uncertain waters and enter that new world with them. You can choose to intentionally engage in conversations with your team about recapturing this magical sense. You and your team may be surprised by feeling powerfully impacted as you tap into this sense.

I hope Louie never loses his sense of wonder. I am not saying that he has this down, or even that he is cognizant of his tender sense of awe. Nevertheless, I envy his ability to stop and connect with creation and draw from that a sense of peace. Even on that night without sleep, unexpected and moving lessons were shown to me by my pup, Louie.

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If you recall my blogs at the beginning of the year, I had a life-changing event take place. My goal then was to dance at my niece’s wedding…and dance we did!

 

When Louie Locks Eyes With You

Louie is one smart dog. I know most dog owners say that about their dogs, but truly, this little guy is amazing.

For instance, we’ll be taking a long walk, and typically Louie can walk quite a distance. But sometimes if he’s been on a long run with his friend and walker, Mary, he’ll let me know he’s tired. He’ll slow down, lower his head and look straight into my eyes as if to say, “Can we slow it down a bit?”

When I ask him if he wants to go back, he spins right around and trots back toward our home with a sudden burst of newfound energy.

What gives me pause as I reflect on this interchange is the way Louie locks eyes with me, which he does quite often. He doesn’t just look at me; he actually locks eyes with me and clearly communicates his message. Not a word passes between us (well, OK, I am doing all the talking), not a hand signal, not a sound, and yet he understands me and I understand him. Now, that is an amazing dog.

Other times as we walk, he just reaches up with his mouth to touch my hand. I look at him and, again, he locks eyes as if to say, “I just wanted you to know I’m still here.”

I started to take note of how often Louie locks eyes, not only with me but with others as well:

  • When he comes across an unfamiliar dog, he stares and locks eyes. Actually, this is a stare down and a challenge. I would not suggest you do that with others.
  • When someone enters my home, he locks eyes with my guests, searching to see if they are friend or foe. Usually, he warmly welcomes them into our home.
  • When I am in the kitchen cooking, he stares, hoping to lock eyes with me so that I will fall under his spell and hear his plea: “Give me a piece of the food you are preparing that smells so wonderful. That’s right, just drop it on the floor and I will love you forever.”
  • During my quiet time in the mornings, there is a sense of peace and calmness. I look over at Louie on his bed, and we lock eyes as if to say, “All is well!”
  • He locks eyes with my granddaughters Evi and Mea when they give him belly rubs.
  • I’m amazed how he locks eyes with the drivers in big black trucks whom he mistakenly believes are my son-in-law delivering Evi and Mea to my home.
  • And he locks eyes with my neighbors either while we’re walking or when he sees them stroll by our house. He will bark at them until they acknowledge him and he has an opportunity to make a connection with them.

I could go on about this uncanny way of locking eyes and communicating a wordless message.

My parents always taught me to lock eyes with people because they matter. And Louie has confirmed the need for this powerful leadership tool. Effective and successful leaders hone their relationship skills by practicing the small and seemingly insignificant behaviors that let others know they are valued and loved. Taking time to truly “see” people is an important leadership behavior.

Some time ago, I heard Bill Hybels, the founding pastor of Willow Creek Community Church in Illinois, say, “You cannot lock eyes with someone who does not matter to God.” That resonated with me then and still does today.

In our very superficial world where most of the people we pass have their faces plastered against their phones, I urge you to take a few minutes to truly lock eyes with someone and let them know they matter–you see them and they are valued. You just might make a significant difference in another person’s life and begin the process of truly finding common ground.

Louie loves to communicate with his eyes, and I am blessed to be the recipient of his “lock and load ’em up with love” big brown eyes. Yep, I feel loved!

Is There A Dog In The House?

My adopted pup Louie and I had a phenomenal summer and hope you did as well. We were very busy and enjoyed many wonderful adventures with the alpha pups, Evi and Mea. We’re glad to be back, and while Louie may have been on summer break, we were never short on lessons. We are looking forward to sharing more of Louie’s wisdom (and shenanigans) with you over the next several months.

It has been four years almost to the day since I adopted Louie. The memory of our first few weeks together brings a smile to my face even now! We almost didn’t have a “first few weeks together” because of his challenging behaviors, but we pressed through.

When he first came to live with me, he would roam around my house, sniffing and whining. I wondered if he needed to go outside, so I would take him out, let him do his thing, and then bring him back in. A few minutes later, he would run upstairs and then downstairs, whining. “Again?” I thought to myself. “Does he have to go out again? What’s with this dog?” He whined constantly and seemed to be searching for something, anything, familiar to him.

Louie’s visit to the vet, Dr. Paul, for his first health checkup was interesting. Lou whined and shook with fear, but Dr. Paul compassionately continued. “He’s a pretty healthy pup. Any issues that you notice?”

“Yes! He whines! Incessantly! I’ll be working in my office and Louie will be checking out my home. He’ll pop into my office, look around, whine, and go back through the house, whining, whining, constantly whining.”

“Well,” said Dr. Paul, “don’t let him run loose through your home. When you’re not there, crate him, and when you are there, keep him close to you. But don’t let him run through your home.”

“Okay,” I thought, “that’s simple enough.” Because I work from home, I made a bed for him right under my desk and blocked the stairway to the upstairs level. I kept a close watch on him and interacted with him when I was able to do so. Amazingly, his whining and desire to roam around the house stopped, and the sighs and active dreams of a happy pup filled my office.

All Louie needed was a little watchful supervision. He needed to know I was close by. He needed to understand his boundaries and just how far he could safely explore without wandering too far away or getting lost.

Isn’t this just like those we lead? When they first engage with our organizations, we think we are doing them a favor by letting them “roam.” They spend their time “onboarding,” which is good. Yet, much of their time may be spent looking for anything that seems familiar to them, which could cause frustration. Like Louie, they just need a little watchful supervision. They need to know their leader is close by and available when needed. They need to understand their boundaries and that if they make a mistake, it’s OK because, hopefully, the problem is easy to rectify.

The fourth section of the LOUIE leadership model is “I” for investment. The time that I poured into helping Louie build trust and confidence and making him feel safe was an investment. It took some time, but the investment was worth every minute. Leader, you will never regret investing the necessary time and tools in your team to build trust and help them feel safe and to know they are valued.

As I type our first blog of this season, I have no idea where Louie is. He’s in my house but not under my feet. In fact, he is never under my feet these days. Many times, I stand by my front door, hands on my hips, loudly asking, “Is there a dog in the house?” No answer. “Any dog? Is there any dog in the house?” No answer. “Is there any dog in the house who would like to go for a walk?” With that, I hear the rumblings of four squatty little legs running to the front door from any one of his favorite places. He is either upstairs, looking out at his kingdom through the second story window, downstairs in his crate (voluntarily), or out on the deck, sunning himself.

I don’t recommend developing someone to “disappear” as Louie does. Based on The Ken Blanchard Companies’ Situational Leadership II program, you do want to invest the time to develop them to be a self-reliant achiever or peak performer. Louie has developed and progressed enough that he no longer needs my watchful supervision while we’re at home. He trusts that if anything changes, I’ll inform him. For now, he’s just fine—wherever he is!

DID SOMEONE SAY WALK?

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From Little Reminders to Lifelong Memories

It’s not been that long since Louie’s friend Sammy passed. Every time we walk by Sammy’s home, Louie will check out the stake in the ground and attached leash or scope out a lingering smell that I’m sure reminds him of his friend. I can’t help but wonder what he remembers and what he thinks as he looks toward Sammy’s front door. Does he wonder why he hasn’t seen his friend in a while, or does he somehow know Sammy won’t be coming out to play? He seems satisfied with the little reminders of Sammy as we move on with our walk.

I know Louie has a great memory because of all the issues we’ve dealt with over the years in getting him to think differently about people coming to the door, the smell of cigars, or other triggers. I’m sure he remembers Sammy prancing outside to play, Allie greeting him with lots of kisses, and Khaki regally sitting atop the hill, waiting for Sir Louie to arrive. The little reminders of his friends who have passed on seem to fill Louie’s heart and spirit with joy and fondness.

Sometimes we humans tend to rush right past those reminders because we don’t want to dwell in the past, or it may be too painful to park there a moment. But they are nestled in our memories and, many times, those reminders are necessary for our well-being.

I recently visited my brother and his family in Phoenix and had the pleasure of bringing my granddaughter Evi with me. What a joy! In addition to the beauty of Arizona, we really enjoyed visiting Mark, Agnes, and Christian. More times than not I would look across the table at Evi and swear I was looking at her mother, my daughter, Marisa. Mark and I both caught ourselves calling Evi by the endearing name my family calls Marisa—Rissy!

What sparked this thirty-year lapse in memory? The twinkle in Evi’s eyes, her contagious laugh, the way she holds her hand up to her mouth as she tells a story, her facial expressions, and her tone of voice. Her face alone is a replica of Marisa’s—oh, the little reminders.

But it goes deeper. I see my mom in so many ways when I look at Marisa and Evi! And when Mea, my youngest granddaughter, crinkles her nose when she laughs, I see a glimpse of my mom who did the same thing. All these reminders fill my heart with lifelong memories. Those memories open the door to a better understanding of the wisdom that has been passed down through the years. I hear my mom’s voice as I am reminded of the life lessons I’ve learned that have been passed to my daughter and now to her daughters—wisdom like this:

  • You can do whatever you’d like as long as you understand the consequences and are willing to face them (I wish I would have listened to that wisdom a bit more carefully).
  • You don’t need a thousand friends (and this before Facebook). You do need a few good close friends (two to four) with whom you can trust and share life.
  • Look people in the eyes; show them they matter.
  • Never be so upset with someone that you won’t say hello (a kind and genuine hello) to him or her in public.
  • Family matters.

Whether across the table in Phoenix or every time my brothers and sisters share funny stories of our youth with my granddaughters, Evi and Mea, I see my mom and I hear her voice. Through such small and seemingly irrelevant reminders, my heart soars to the heights of a lifelong memory of my mother. I have been blessed that my mom spent significant time with Marisa before she passed. And now I am blessed to share life with my daughter and grandchildren and to watch Marisa blossom into a wonderful, loving mother.

Yes, I am sure Louie relishes the little reminders of his dear friends who have passed on, and it must bring him joy as he taps into a lifelong memory. I see the joy by the way he walks and even in his face. And I have to smile every time I know Louie is enjoying a wonderful memory.

Don’t rush by the little reminders that pop up in the daily haste to the next thing. You’ll be missing a soul refresher, a spark of a wonderful, lifelong memory. And in our hurried world, we all need these refreshing little reminders.

Happy Mother’s Day to all the moms making memories (doggie moms included).

 

Mick reminding Louie it is good to slow down!

For Louie’s faithful friends…Thank You!!

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Louie And Self-Awareness

Who needs self-awareness, asks Louie.

Louie and I were looking forward to a very long walk. As we exited the garage, I ran into a neighbor and we started chatting. Louie patiently waited for us to finish with his typical signals: He lowered his head and looked at the person interrupting our time together with an under the brow look and a quick whine. I usually ignore him.

But after a few minutes, I noticed he was alert to something. His body language signaled an issue that I had no clue about. He stood up straight, his ears perked up, and he intently stared in the direction across the street. His awareness is a great tool when we are walking in the dark because he gives me a heads up that someone is walking toward us.

Since I wasn’t paying attention to these visible signs, he began “pointing” by holding his paw up in the air in the direction he wanted me to look. This is a comical stance because as his legs are so short, they barely move when he points; but he did his best.

Louie has a keen sense of discernment and can immediately tell the difference between friend or foe. By his stance, I could clearly tell a foe was approaching. But other than my neighbor, there was no human or canine in sight. Still, he continued to stare and point. Finally, after carefully canvassing the entire community within eyesight, I saw what he was signaling to me. Over the hill of a neighbor’s yard, the tip of a dog’s head was visible with his eyes barely showing. This was not just any dog, but his new nemesis, Oliver.

We quickly scooted across the street and headed out on our long walk to avoid any further distractions. As we walked, I thought of Louie’s incredible awareness and how it ties into his keen sense of discernment. But there is one thing he is lacking in the awareness arena that is key to being an effective relational leader: Self-awareness. Louie has little to no self-awareness; but as leaders, we must develop this essential behavior.

What is self-awareness and why is it such an elusive leadership behavior? According to Merriam-Webster’s definition, it is an awareness of one’s own personality or individuality. To this definition, I would add “flaws and all!” Few leaders practice self-awareness because there is a mindset that says, “Don’t be too introspective; keep moving ahead; don’t be too concerned about what other’s think of you.”

There is some validity in that advice, but as in everything, we need to balance that information. Here are a few characteristics of relational leaders who are self-aware:

  • They know themselves well.
  • They are always seeking and welcome feedback. They are not quick to make excuses or justifications when honest feedback is given.
  • They are aware of the traits that hold them back, and take action to address them.
  • They are conscious of their weaknesses and look to hire people who perform well in the areas where they lack expertise.
  • They are natural delegators.
  • They read people well (Louie does this also. Maybe he is more self-aware than I give him credit for).

Self-awareness is key to our emotional health and the relational health of our team. It is actually freeing when you recognize the areas that are holding you back and release them so that others can step up to the plate and excel in their strengths.

Ask others to assist you in becoming more self-aware. The growth potential for not only you as a leader but for your team as well is astonishing and rewarding by way of a healthy culture and employee engagement.

For now, I am still impressed with Louie’s awareness of his environment. His self-awareness probably extends to his level of insecurities and fears only…but it’s a start!

 

Monday, March 20, 2017, is Louie’s 5th birthday. My granddaughters decided his birthday should always be on the first day of spring because he is so full of life! Send him an email to wish him a happy birthday louie@di-advisors.com.

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