My granddaughter always corrects me when I say Louie is a bad dog. She says he is not a bad dog; he just has a few bad behaviors.
OK, I understand the change in wording. But honestly, Louie is making my life somewhat difficult.
Louie is a superstar when we walk around the neighborhood, when I take him to visit clients, or when he accompanies me to speeches and workshops. And those of you who have had him visit your business will be shocked by what I am about to say.
Louie still reacts strongly when people come into my home. Even though he is only 40 pounds, he is all muscle, and he has a huge mouth. His bark is very deep, and his growl is deeper, and he acts like he wants to kill you. Let’s be clear: Louie does not want you in my house. Don’t bring a dog into my house or even onto my driveway, because the hackles go up and the teeth come out. Yes, I am describing Louie, the same dog many of you believe is so sweet, the one with big brown eyes and an adorable face.
Now I know Louie well enough to know he’s not being mean but has some misguided notions that I need protection from friends of mine who come to visit. I appreciate that, but it can be quite a hassle to make him settle when I have company. And it would not be helpful to let his bad behavior continue and just ignore him.
Those friends brave enough to risk Louie’s wrath have learned to allow the time and needed discipline, knowing eventually he will settle down.
His bad behavior was front and center this past weekend when my sister-in-law came to Cincinnati for a reunion and stayed with us in our home. She came in Friday evening, texted me to let me know she had arrived, then knocked softly on the door. Complete mayhem broke out. I kept Louie in the kitchen behind a gate and paid little to no attention to him while we said our hellos. I did my usual routine of discipline and he settled pretty quickly. Then we let him join us. He sat right at my feet as Agnes and I visited, but the minute she moved, the loud barking began, and he tried to make her stay in her place. He must have some basset hound in him because his bark is so deep. His Corgi side tries to herd everyone in my house. And the beagle side? Well, let’s just say thank goodness for that silly funny beagle side of him.
By the next morning, he was sitting by her door, waiting patiently for her to come out. They had become fast friends, and by the time she left on Monday, he was very sad to see her go. I reflected on their relationship as compared to a human relationship.
Most people would write off Louie as a nuisance or would be fearful of him. They wouldn’t give him much hope of ever developing a relationship because, well, he’s just a bit abrasive. And when he startles my company with a very quick reaction to them, he is stepping out of line, and who needs that?
But Agnes persevered and overlooked Louie’s many quirky behaviors. She talked sweetly to him, and his low growls and loud basset barks subsided. The rest of my family has learned to love on him as well, making it a bit easier to have an Italian family who loves to get together—crazy dog and all.
How many people do we write off as a nuisance or are we fearful of because of their “bark”? Many times people may have a quirky behavior that’s different than what we’re used to, and yet, given time and love, they may be as warm and loving as Louie under his tough bravado act.
Is it easy to love people who seem unlovable at first? No, of course not. It’s hard to do and it takes time. But if someone is in your life, they have come across your path for a reason. Don’t waste time judging their quirkiness. Loving others is not an option; it is why you are on this
Now that Louie and Ag are BFFs, maybe he’ll be nicer to people coming into my home. I won’t count on it, though!
Louie and I are taking a break over the summer to finish our work on a very special project. Click on the link below for a sneak peek and let us know what you think!
For more information on Love Like Louie email us at firstname.lastname@example.org
I’ve noticed Louie has an odd habit when we walk. He walks on the street curb like he is walking on a balance beam. And he’s quite good! In fact, many times he will run on the curb and not miss a beat. I joked with our trainer, Zig, sometime back that we should get Louie into agility training. Zig kindly reminded me that Louie would need more obedience training before he could handle an agility class.
It was wise advice, but curiosity got the better of me. I looked into a place that has an easy-to-use obstacle course where dogs chase a lead through tunnels and over bars, and they don’t need prior training. So my granddaughter, Evi, joined Louie and I as we checked out this fun adventure.
It was evident from the start that Louie would have nothing to do with chasing a silly lead on a wire aimed at getting him to jump or run. I’m sure if the lead had a treat on it, he might have been persuaded, but that was not part of the plan. So Evi jumped into the ring and started running with him, and the two of them had a blast. That lasted one cycle until his attention went elsewhere. Evi tried to get him to chase her, but Louie was done. He clearly was not going to jump through any more hoops and in fact, desperately tried to find a way to escape.
And escape he did. He found a small opening in the fence and took off running through the outside area that didn’t appear to be enclosed. My trainer told me never to chase Louie if he gets loose because he’ll think it’s a game. But I was afraid of what could happen if he ran into the busy street. As Louie’s ears flapped in the wind and his tongue hung out to the side, the chase was on. I jumped over a small fence and ran at high speed to tackle him and bring him safely back into the ring. I did all this while yelling at Evi to stay put because I didn’t want to worry about her as well. But she was too enthralled by the sight of my running and jumping that she wasn’t going anywhere.
As we were driving home, I asked Louie, “Why do you run away from us? Do you realize if you run away I will not be behind you? You’ll be lost! Don’t you remember what it was like being on the streets all alone?” Evi chimed in with a sad face, “Yeah, Louie, that was scary. Don’t ever do that again!” I smiled as I looked at my pup through the rearview mirror, his tongue still hanging out and a big smile on his face as though he had achieved a major accomplishment. But I said, “I can’t blame you, Lou! I don’t like to jump through hoops either.” Louie sat regally staring out the window as we drove in silence toward home.
As I reflected on that incident, I realized that Louie was not going to jump through hoops or run around a path and, like most humans, he looked for the quickest escape route. I was reminded of an organization I once worked with that was one of the most toxic cultures I had ever experienced because the leader expected the employees to jump through hoops on a continual basis. What made it so toxic was that the image portrayed to the public was completely different than that of the actual culture. Every employee walked on eggshells out of fear of the employer, and they knew that if they spoke the truth, they could be out of a job.
Over the years, I have witnessed and heard about many toxic workplaces. How do you know when a culture is toxic and a leader is self-serving? It is not so easy to determine just by observing. It takes experiencing the culture and often, by the time the determination is made, the damage is done. But here are some signs:
I could go on, but I’m sure you get the picture. Many wonderful leaders have a servant’s heart and care more for others than themselves. And because they are servant leaders, their businesses continue to enjoy sustainable growth, and employees are recognized for their part in the success. Their employees enjoy going to work in the morning instead of getting that knotted feeling every Sunday evening because of what they have to face on Monday. The best servant leaders are those who have removed their egos, are authentic and focused on others. Be intentional about being a servant leader.
As for Louie…well, we’ll work on his agility and obedience training!
Louie and I were walking down the street toward our home. A neighbor was getting into her car and stopped to stare at Louie as he proudly pranced by. We exchanged hellos, and she smiled at Lou and said, “He’s such a good boy.” I just laughed and nodded.
He looked at me and I at him, and I thought, “He is a pretty good dog.” But then I continued that conversation in my head: “Well, most of the time. I mean, sometimes, he can be a bit, well, let’s just say mischievous.” Quite honestly, he is a totally different dog than he was during our first few months together.
Louie’s transformation was no accident—I was very intentional in making changes in my life and my leadership style, and it took a lot of work.
THE ONE THING
But the most transformative power in our journey together was my decision to be a loving person and to pour love into little Louie. I saw a significant difference in his behavior a few months into our time together and continue to see today, four years later!
Sadly, the word “love” receives eye rolls and shoulder shrugs. The word gets tossed around frequently these days in every circle that wants to claim it is the most loving. We see countless hateful Facebook posts and counter posts on how we need to love. Over four years ago, in my first Louie’s Leadership Lessons blog post, I took a chance and wrote about showing Lou unconditional love, knowing how the world viewed the “l-word”, especially in the workplace. Yet as we conduct more and more LOUIE speeches and workshops, one thing that is always consistent is the total misunderstanding of the word love.
A few months after my blog post on love, Harvard Business Review published a study demonstrating that employees perform better when they feel loved. The study made a distinction between friendship love and romantic love, mainly that friendship love is based on warmth, affection, and connection rather than passion. The study revealed, “It is the small moments between coworkers—a warm smile, a kind note, a sympathetic ear—day after day, month after month, [Danise’s Note: on a consistent basis] that help create and maintain a strong culture of companion love and the employee satisfaction, productivity, and client satisfaction that comes with it.”
STOP IT AND WHY!
So here’s my challenge to you today: stop training and coaching your staff in hopes of seeing change. Be the leader who genuinely loves! Unless you’re capable of showing authentic love to others, you will most likely cultivate a very toxic culture within your organization, family, and community. Don’t confuse being nice with demonstrating love. They are two different qualities. Love is a heart issue!
On the flip side, my observation has been that bosses who try to manufacture these qualities but demonstrate behavior to the contrary engender fear and mistrust among their employees.
May I be so bold as to take this a step further? I think it is virtually impossible to feel joy or experience peace in your life if you’re incapable of true genuine love. Most of us do not understand love. So let me help you. Here’s the tip of the iceberg of what I’ve been learning over four years of studying and blogging about Louie and love:
There’s no way you can be patient with others, show kindness, have integrity, be faithful to your word, be gentle, or exhibit self-control without love. All of these excellent characteristics are rooted in love. And as leaders, we must be people of love, not just doers of nice things. Check your motives and your hearts.
WHERE TRANSFORMATION TRULY BEGINS
It wasn’t easy for me to show consistent, genuine love to Louie. And it has been even more difficult to show love to people who are unlovable, demanding, or different from me—or those who have disappointed me. But I know what true love is, and I stand amazed that God so loves me! Who am I to withhold that love from people who may need it most?
I chose Louie, difficult personality and all. Granted, we usually do not get to choose those we are commanded to love in the workplace. But people in your space could be transformed because you choose to love them.
Oh, the lessons I continue to discover thanks to my adopted pup Louie. While we’ve learned a tremendous amount and understand each other’s idiosyncrasies, there are a few behaviors of his that still puzzle me.
For example, I never know which humans he will growl at or who will get a tail wag from him. Since being together for over three years, I’ve concluded there is no rhyme or reason to his selection process. And then it hit me one morning as I was going through the avalanche of messages I received while being out of the office for a few days. Quite a few were from people I didn’t know from companies I wasn’t familiar with.
We’ve all received emails, voice mails, or LinkedIn messages with the greeting of HEY [Insert your name here]! It’s not the “Hey, Danise” that irks me; it’s the fact that I don’t know these people, and yet they act like we’re good buddies. As they continue their message, I start mentally clicking through my contacts trying to recall a chance meeting we may have had. By the message I received, you would think we were long lost friends. It is a marketing tactic that is running rampant in today’s social media world of superficial relationships.
It may just be me, but this tactic shuts down any possibility of that person being heard because I have a belief that the messenger, though he or she may have great information, is probably not being authentic. While I am perfectly okay with people using informal greetings, I am not okay with people acting like they know me when we’ve never connected.
Louie is no different. When someone he does not know approaches him, talks sweet, and acts like they are friends, he becomes very leery of them. Children are the only exception to his rule. Granted, Louie is cute, and everyone wants to talk to him. But if he doesn’t know them and senses something uncomfortable about them, he will lower his head and step to the side as if to move out of their reach. If that doesn’t work, he will back up and bark at them.
His message is clear . . . Don’t act like you know me when you don’t!
I learned this lesson the hard way over twenty-five years ago. The medical imaging equipment company I worked for acquired a small but very technically advanced company. Along with that acquisition came a regional manager, Joe, who became my boss. Joe recommended that I connect with a friend of his, Wendell, at a hospital in Louisville. I called Wendell on his private line, and he picked up on the first ring with a very gruff, “Hello!”
I cleared my throat, and in my perky salesgirl voice, I said, “Hi, Wendell. This is Danise DiStasi. Joe Hartzog suggested that I reach out to you. How are you today?”
I cleared my throat a second time. “Great. Well, Wendell, I’m sure you’re busy, so I’ll—”
“Excuse me, young lady! Do I know you?”
“Hmmm, well, uh, I don’t believe we’ve met, have we? I think we may only know each other through Joe.”
“I don’t know you at all. Why do you think you can call me by my first name? I’d prefer to be addressed as Dr. Tyson.”
Needless to say, there were a few awkward moments after that announcement, and the recovery was tough. But I understood Dr. Tyson loud and clear. My boss, Joe, never addressed him as Dr. Tyson, only Wendell. I assumed it was okay for me to address him that way as well, even though we had never met. This was a classic case of being ill-prepared. And Dr. Tyson saw right through me. He didn’t know me, and me thinking that I had an “in” was not going to work with him.
While we may prefer to be immediately relational, what must come first is authenticity, which goes a long way with Louie and with humans. Dogs are incredibly sensitive to people being who they “say” they are, but we humans have to work a bit harder to figure out who people really are. The tactic of someone acting like they know us defies our basic human need of wanting to be truly known and, even deeper, to be known and loved. The superficiality of today is leaving a relational void in so many people’s lives.
I believe it is best to be authentic in every aspect of your life. Brené Brown talks about this in her famous TED Talk about the power of vulnerability. The people she studied who seemed to have a strong sense of love and belonging shared these three things:
In her words, “These folks had the courage to be imperfect. They had a connection as a result of authenticity. They were willing to let go of who they thought they should be in order to be who they are.”
What you see is what you get when you connect with Louie: No pretenses, no games—just the real deal. He expects that in return from the humans he comes in contact with, and he is confused when he senses otherwise. Thanks to Louie, I have learned to let go of who I thought I should be in order to be who I really am.
Louie had to say goodbye to his lifelong buddy, Sampson, this weekend. Sammy was a great pal to Louie and was the real deal. We will always remember the fun walks and visits we had with him. Louie will miss seeing and playing with him, as will everyone in our neighborhood. Run and jump, little Sampson. You’re bound by nothing that will ever hold you back from being the fun-loving pup you were created to be.
With the recent beautiful weather, Louie and I have been taking long walks and enjoying our time together. Louie is a pretty happy pup lately and trots down the street with a prance that matches his joyful heart.
But then there’s this girl. You see, she’s absolutely beautiful with striking white fur and pale-blue eyes lined in black. She’s a tall, slim husky/shepherd mix, and Louie is not quite sure what to think of her. Apparently, she is also confused about him when they pass on the street.
In his usual tough guy style, he gives her a look that says, “Are you lookin’ at me? Uh, you lookin’ at me?”
She then stands a little taller and looks down at him as if to say, “What are you talking about? You’re lookin’ at me!” He puffs his chest out and she pushes her nose at him, and before you know it they are huffing and puffing and challenging one another. With a slight tug on his leash and my usual command to “leave it,” we continue on our walk.
Now these two have had great interactions before, and, based on Louie’s body language and tone of voice, he’s not aggressively challenging her. But I find it interesting that his bad behavior provokes her bad behavior and, if allowed, it may escalate to a more serious challenge.
I noticed this too with his little buddy, Mac. Louie typically ignores him, but when Mac is unusually “active,” Louie seems to chime right in and become an obnoxious pup by playing rough (with me, not another dog) or ignoring me when it is time to settle down.
Our work teams are very similar. Although a smile or a word of affirmation from a coworker can spread good cheer in the workplace, bad behavior and rudeness are also contagious. Being rude or impolite to your coworkers can lead them to behave the same way, negatively affecting our culture and productivity.
As leaders, rudeness should not be tolerated in our work or homes. While there may be many reasons for someone to be in a bad mood and react negatively, it is our responsibility as leaders to demonstrate that even under unpleasant circumstances it is never okay to be rude and disrespectful. So what are we to do?
It seems the “leave it” command works well for Louie, and it works well for me, too. “Leave it” doesn’t mean to ignore the situation and hope it goes away. It simply means to not dwell on it and let the emotion subside. Oswald Chambers, an early twentieth-century Scottish theologian and teacher, said over a century ago, “There is always at least one more fact, which we know nothing about, in every person’s situation.”
This is a good time to revisit the PAWS method. When someone is rude and your first inclination is to become upset and respond rudely, try this method to help you analyze the situation before doing something you may regret:
There is no reason to tolerate rudeness in our workplace, and studies have shown that bad behavior begets bad behavior. We have a responsibility as leaders to stop that behavior in order to maintain or restore a healthy culture.
As for Louie and his beautiful tall cool blonde friend, I think they may secretly like each other. I may have to help him a bit with showing girls his interest. So far he’s not scoring any points, but I still love him.
Through lessons learned from a well-loved rescue pup, a leadership model emerges that makes the connection to relationships, revealing the small ways leaders can empower their teams every day.
Louie’s Leadership Lessons are lovingly fed by…
Our last blog detailed a journey I’m glad to say I am more than halfway through. If all goes well, my release date from all restrictions is February 1, 2017. I am off all pain medication, and I took my first solo drive yesterday. I am beginning to see some normalcy slowly trickle back into my life. Again, I am completely humbled by the continued outpouring of love and encouragement. Thank you!
And then, there’s Louie! Louie was as traumatized as I was through this journey. He had to adjust to my being gone for two weeks; friends coming and going, walking and feeding him, playing with him, all while he constantly watched the door with the hope I would walk through it any minute.
Now that I’m home and he’s learned to trust my erratic movements with a cane, he seems to have settled back into some interesting habits: growling at people who come to my door (even his dog walkers) and jumping on the couch to sit directly across from me (better to watch me, he says).
One evening, a friend came by to take Louie for a walk. After they finished and she came in to sit with me for awhile, he ran into the house, checked on me, and then ran upstairs, where he ran the length of the hallway several times. Then, I heard a big commotion, and from where I was sitting, I could tell what that little rascal was doing. He was getting into my clothesbasket in my bathroom and taking all the clothes out of it, having no consideration whatsoever for the amount of time it took me to get the clothes into that basket.
His continued motion, which was evident even though he was a floor above me, indicated he not only removed the items from the basket, he was also rolling in them—all of them! Some time ago, I explained to Zig, our trainer, Louie’s annoying bad habit of rolling in the dirty laundry. I assumed it was because he wanted to surround himself with my smell, weird as that is.
But Zig assured me that was not it at all. Louie was getting his smell on my clothes, showing his dominance over me. WHAT? Now that is a really annoying bad habit that makes me realize we are back to square one. There will be no dominance of Louie over me.
But this is not surprising. When it takes all my energy to walk from the living room to the kitchen, disciplining a dog is not high on my list, especially since we’ve been through this before. The pressure was off of Louie to behave well, and when the pressure is off, he reverts back to his old habits.
That is so like us. A while ago, I wrote a blog about something I learned from my time with The Ken Blanchard Companies about the dynamics of change. One dynamic is that when the pressure is off, we revert to our original behaviors. Well, the pressure was definitely off, and Louie was back to some of his old habits. We will need to spend time correcting that. But rather than lament, I reflected on what this means as far as my recent journey and getting “back to normal.”
Finally being able to drive did give me a sense of life getting back to normal. Getting off medication, walking better, and looking forward to some normalcy were great goals for recovery. But did I really want normalcy to be my goal?
Not this time, not this year. I am going to be intentional (keeping the pressure on) about breaking past the norm to live a well-meaning life by doing the following:
Be intentional about breaking past the norm. Life is too short and too easily interrupted for us to stay stuck in the status quo. And you are never too old to take that first step to crashing through the “same ol’, same ol’.”
As for Louie, we have some work to do. As I have been writing, he slipped into my laundry room and pulled out a dishtowel. He is so bad. I know he has a large fan base of people who love him, but this annoying little habit just makes me shake my head. I suppose being intentionally kind starts now with little Louie DiStasi!
The subject line might offend Louie. In fact, it might offend you as well. But let’s face it—in the heat of the recent political battle, many of us are shaking our heads while trying to understand what just happened. One thing I do know is that disrespect for people with differing opinions is at an all-time high.
The rude rhetoric on all sides of the political spectrum gave me pause and made me think of Louie and some of his not-so-friendly foes. I am convinced that if people were to act the way our pets do, we would all get along better. For example, sometimes Louie might see a dog that challenges him. The two will snarl and growl and perhaps even bark at each other. However, the minute we walk side by side with the dog and its owner, they seem to get along. There is something about being intentional and walking alongside someone you have a disagreement with.
Louie has done this with my niece’s dog, Buddy. Those two little boys will scrunch their noses, curl their lips, show their teeth, stand their hair up, and bark in such a high pitch that people turn their heads with a look of concern. Andrea laughs, assuring everyone in sight that the dogs are actually cousins and are fine with each other. It sure doesn’t seem like it when they are facing one another. However, as soon as we start walking, they are fine together.
Louie also behaves this way with rambunctious Claire, his other cousin Noli, his neighbor Snickers, and a new boxer in the community named Socks. What is it about being side by side with their supposed nemesis? I think there are several things:
What if some of our leaders were intentional about walking side by side instead of duking it out? I am reminded of an article I wrote in 2005 when I worked with Ken Blanchard titled “Leading with Your Heart Takes Humility.” Although it was written over eleven years ago, the premise holds true today: Humility is the key to excelling in leadership. And servant leaders are humble enough to walk beside someone they disagree with.
I won’t share the full article here (you can find it at this link), but here are some of the highlights:
Our businesses, organizations, and families are hungry for leadership coupled with humility. It takes commitment to make the necessary changes to have a healthy culture and humble leaders.
Perhaps our world could learn a lesson from Louie about being intentional and walking side by side with others rather than snarling at them. While Louie doesn’t understand humility, his actions speak louder than his woof. He is more than willing to walk alongside others. As I watch his actions, I am convinced that we humans have much to learn from our dogs.
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Recently, I overheard my oldest granddaughter, Evi, share our dog Louie’s story with her younger sister, Mea. Though you may have heard this “tail” a time or two before, I thought you would enjoy this rendition:
“A long time ago, there was a little dog who was all alone in the woods. He was scared and afraid and felt very, very alone. It was nighttime and then daylight and then nighttime, again and again. Once, he saw another little animal and thought, ‘Oh, that looks like someone who could be my friend.’ But the animal was a mean cat. It hissed and clawed at the poor little dog, scratching his ear till it started to bleed. ‘My,’ said the pup. ‘I guess it doesn’t want to be my friend.’ The little dog still has a mark on his ear.
“The poor little dog was sad, but he kept on going because he knew somewhere, someone would love him. He was so tired that he couldn’t keep his head up. He came to a road and a woman who was driving by saw him and picked him up. She took him to a place filled with lots of people and other dogs. The people called and called and called all sorts of places to find out if anyone owned the dog. They put up signs and waited and waited, but no one came to see the little dog. He still felt all alone.
“One morning, the people put the little dog in a van and drove him far, far away. They took him to an adopt-a-pet store. There, he saw a nice lady who took him home. He was scared at first, but then the lady opened the door to her home, and two little girls were waiting for him. They hugged him and kissed his head and called him their brother. Louie finally found a place he called home and two sisters who loved him very much.”
Mea’s mouth dropped open as she squealed, “Lou-weeeeee?”
“Yep, that’s Louie’s story,” Evi proudly announced.
I smiled as I heard the tale so poignantly shared. Once again, Louie’s story tugged at my heart as I thought about our little dog wandering the streets and wooded areas, not knowing where he was or where he should go. It is even sadder to think that despite the shelter’s efforts to find his family, no one came to take him home. Louie was unclaimed and unloved—a very sad state, indeed.
Since he first came to live in my home, there has been no question that he is loved. I’ve gladly claimed him as my little pal, and he truly is a brother to Evi and Mea. He knows where home is. Every time we take a walk, he’ll look up at me with those big, brown eyes, and I’ll ask, “Do you want to go home, Lou?” With a spring in his step and dogged determination, he’ll prance all the way home with little guidance from me. I have been unwavering in working through life’s tough spots to build a relationship of trust, and it has paid off in huge dividends of joy for Louie and me as well as for Evi, Mea, and many other people whom Louie has come to know and love.
Being unclaimed and unloved is not limited to adopted pups. Many people in our lives have suffered through this emotional pain. Many times, these people are close friends, teammates, bosses, or fellow board members. We never know who they are because, in today’s shallow society, we don’t take the time to learn about people’s lives. We often wonder what is wrong with individuals who act out, but in many cases, these people may be unclaimed and unloved and are looking for others they can trust. Don’t be like the cat in Louie’s tale and lash out at them.
Before passing judgment on others, take the time to learn their stories. People are fascinating, and everyone has a unique history. Once you learn about someone and take the time to get to know them, you’ll see them blossom and grow. Learning about others is imperative to help our team build trust and learn to walk in their strengths. Be the leader who is unwavering in working through tough spots to build a relationship of trust. This effort will pay off in huge dividends of joy and—believe it or not—productivity.
If you are reading this blog, I want you to know you are not unclaimed or unloved, no matter what has happened to you in your past. God is unwavering in his love for us. It is up to us to joyfully accept and receive such love.
As for Louie—he has taught me so much about love and determination. I am never without a lesson from this little chap. He has also opened my eyes to that fact that my sweet Evi is carrying on the Nonna tradition of being the “best story maker” ever. Together, she and I gave you a tiny glimpse into what is to come for Louie’s Leadership Lessons. Stay tuned for more news on Louie’s future in our upcoming blogs.
Louie and I went for an early morning walk. I was eager to get in some exercise ahead of a busy client day. Just as we crossed the street in front of a wooded area, I heard a screeching sound, as though two cats were fighting. Without hesitation, Lou ran as fast as he could in the opposite direction. He didn’t look around. He didn’t stop. He just took off running. Once Lou was at the end of the leash, his body stopped, but his legs kept going. I had to laugh because he reminded me of The Jetsons with Jethro, the dog, on the treadmill.
Only when he felt we were at a safe distance did he turn to look back with a worried look on his face. He would have nothing to do with cats, much less getting in the middle of their fight. As we walked at our usual clipped pace, I thought, “Louie is a very smart dog.” Oh, if only we humans could learn to run as fast as we can when others try to pull us into arguments.
Conflict certainly happens with our friends or families, but it is very disruptive when it happens with our teams. It creates dissension and stagnates creativity and productivity, not to mention what it does to the cultural health of an organization.
We would love to offer our assistance when two coworkers are fighting so that we can feel good about helping, yet it is not always that simple or straightforward. Sometimes, it is best to run in the other direction, just as Louie does.
There are other times, though, we may be able to offer help. In my coaching practice, I often listen to employees or leaders vent about conflict or upsetting situations. Executive coaching may appear to be different from dealing with coworkers, but I have found the following process extremely helpful:
Sometimes Louie’s method is actually the best. There are many times when it is not worth getting in the middle of two people who are fighting. No matter what you try to do to help, you might find that it will backfire on you.
Before you take that step in helping people resolve a conflict, you need to make sure that they are willing to work at it and to understand that the end goal is to mend the relationship. Some people have no intentions of reconciling, and it makes it tough to work with them. The catfight will revolve around who was right and who was wrong—and there will be no resolution to the conflict.
Louie does the first two steps very well. He lets me talk things out and listens intently, with those big, brown, soulful eyes. Then with a sweet content look on his face, he yawns and moves on. That’s a signal to me it’s time to get over whatever it was that upset me and to deal with the situation. Thanks, Lou, for such wisdom!